Nafy.ai Refund Policy

We want you to be completely happy with Nafy.ai. If our AI music platform doesn't meet your expectations, here's how our money-back guarantee works.

1. 7-Day Money-Back Window

New subscribers can request a full refund within 7 days of their initial purchase—no questions asked.

2. Eligibility Criteria

  • You must have generated no more than 5 tracks on the platform
  • Send your refund request to [email protected]
  • Include the email address linked to your Nafy.ai account

3. Processing Time

  • We review refund requests within 3 business days
  • Approved refunds return to your original payment method
  • Any music you created during the trial will be removed from your library

4. Other Options

  • We may offer account credit instead of a cash refund in some cases
  • Experiencing technical problems? We can extend your trial while we fix them
  • Business customers receive priority handling

5. Need Help?

Have questions about refunds or your subscription? Our support team is ready to assist at [email protected]

6. Chargebacks and Payment Disputes

If you file a chargeback or payment dispute with your bank or card issuer, we may use records related to your account to respond. These may include your sign-up details, payment information, subscription activation records, credits issued, login and usage history, generation logs, and records of the results delivered to you.

If we have reasonable grounds to believe a chargeback or dispute was filed in bad faith or for fraudulent purposes, we may report it to law enforcement as suspected fraud, suspend or close your account, and decline any refund.

If the dispute is resolved in our favor, we will deduct a dispute handling fee equivalent to US$30 from your remaining account balance, such as credits or subscription entitlements. Any account restrictions applied during the dispute may stay in place or be adjusted after our risk review.

Commercial Rights After a Refund or Dispute

If you receive a refund, or file a chargeback or payment dispute, the commercial rights to songs generated under the refunded or disputed payment are revoked. From that point you may no longer use those songs commercially, including publishing or monetizing them on Spotify, YouTube, TikTok or other platforms, and any commercial license certificate issued for them is no longer valid.